Booking Policy

At Amazing Escapes, we are committed to providing you with the very best in everything we do, including service, price and product. Whilst we are here to provide our professional advice, it is essential that you also conduct your own independent research to ensure you are happy with the arrangements offered to you. By confirming a quotation proposal from Amazing Escapes (the Company), you (the Customer), are agreeing to the following Terms and Conditions of booking:

 

Please carefully review these Terms and Conditions, before confirming your reservation. By confirming a reservation with us, you are deemed to have read, understood and accepted these Terms and Conditions. These Terms and Conditions will be shared to you during the confirmation process and form a binding obligation between both parties.

 

Our Commitment to You

Amazing Escapes will be responsible for the provision of all travel services included in your booking. This includes hotel accommodation, chosen meal plan, and resort transfers. We are happy to assist you with arranging / pre-booking additional services, activities and excursions, upon your request, which would be payable directly at the resort and subject to the resort's respective booking conditions.

 

Your Commitment to Us

You agree that you are 18 years of age, or older, and are financially liable for payments associated with your booking costs, as well as for the use of your name and payment information for all purchases made with Amazing Escapes by you, or members of your travelling party. You also agree that all information supplied by you or members of your travelling party is true and accurate. 

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Holiday Inclusions

The holiday we quote will typically include accommodation, chosen meal plan, and transfers in the Maldives as standard, as well as any additional component of your holiday that we may have arranged for you. We will also include all applicable taxes and surcharges known at the time. 

 

Holiday Exclusions

Exclusions include anything that has not been included as detailed in your holiday itinerary and confirmation letter, as well as, but not limited to, international flights, visas and visa fees, travel insurance, airport taxes, duty charges, service fees, excursions and activities (i.e. spa, diving, watersports, etc), laundry services, excess baggage charges, room service, gratuities, airline related fees and charges, and/or any personal expenses.

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Government-Mandated Taxes and Traveller Legal Obligations

Please be aware that any government-mandated tax increases or new taxes introduced at any time will be the legal responsibility of the traveller to pay, regardless of when your booking was confirmed. Should such changes impact your existing booking, we will promptly notify you of the applicable charges and the collection process, as required by Maldives law. These charges are levied by the Maldives government and are not imposed by us as your travel arranger.

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Incidentals & Pre-Authorization/Deposit Policy

Outside of your agreed and confirmed booking with us, you are responsible for payment of all charges at the resort that is incurred during the course of occupancy such as, but not limited to, applicable charges for: food and beverages (outside of the booked meal plan), mini-bar, room service, movies, spa & beauty, diving, water sports, activities, excursions, boutique purchases, special events and arrangements, extra beds, baby cot, internet access, telephone, gratuities, and other charges (“Incidental Charges”). Payment for Incidental Charges is due at check-out and payable at the hotel directly. Please be aware that, upon arrival at any resort, guests will be required to provide a pre-authorization on their credit card or submit a deposit to cover any incidentals that may be incurred during their stay. This policy ensures a smooth and hassle-free experience, enabling guests to conveniently access additional services or amenities, such as the aforementioned and subsequent incidental charges, as desired. The pre-authorization/deposit amount varies for each resort will be advised to you upon check-in by the resort team. 

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BOOKING AND PAYING FOR YOUR HOLIDAY 

 

Reservation, Deposit and Full Payment

The price of any quotation provided by us can only ever be guaranteed at the time of booking, and until then all quotations are subject to change in line with any price increases that may have arisen in such time and passed on by the third party supplier, such as, but not limited to, dynamic rate changes, tax amendments, fluctuations in currency exchange rates, and so on. We will reconfirm the applicable price and availability to you at the time you request to confirm the booking with us. 

 

To make a reservation, you are agreeing to the final price and inclusions provided to you at the time of confirmation. A deposit is required for each person within the booking party. This deposit will form part of your final payment. The minimum deposit amount will depend on the resort you are booking, and will be specified by us in your quotation. To confirm your reservation, you must submit your passport copies for all persons in your travel group to us, failing which will cause a delay in confirming your booking with the suppliers and until such time rooms may not be held and remain subject to availability until the supplier is in receipt of the required credentials and supporting documents. After we have received the cleared payment from you, we will proceed to confirm the services with the supplier, respectively. Payment of the deposit and your request to make the reservation does not constitute immediate confirmation of the holiday, and is subject to availability and the aforementioned terms until we receive confirmation from the supplier. You will receive a confirmation letter from us once your booking has been confirmed by the suppliers.

 

The full payment due date of your booking depends on the resort and season that you are travelling, and will be clearly communicated to you during the booking process. If you fail to make full payment by the stipulated deadline, we shall reserve the right to treat your reservation as cancelled and apply any applicable cancelation charges, in accordance with terms outlined in this policy, and to apply the deposit toward settlement of the cancellation fee with any balance owing to be payable within 7 days, without any recourse by you against us. All services will therefore be cancelled with the suppliers. 

We must receive your arrival and departure international flight information no less than 14 days prior to your travel to the Maldives, so that we can schedule your resort transfers. Failure to share this information with us promptly may result in a long delay or unavailability of a transfer. 

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Booking Confirmation Review and Liability Disclaimer

It is the responsibility of the customer to thoroughly review the booking confirmation letter, including the package inclusions and pricing, upon receipt. Any discrepancies or inaccuracies must be reported to Amazing Escapes immediately upon discovery. We cannot accept liability for misunderstandings, assumptions, or unverified expectations regarding the package contents if we are not notified of any inaccuracies within 3 days of sending the booking confirmation.

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Customers are advised to carefully check all details, including but not limited to travel dates, travelling party (including date of birth of children), accommodations, meals, mode of transport and any other services specified in the booking confirmation. Failure to report discrepancies within the specified time frame releases Amazing Escapes from any obligation to provide additional services or cover costs associated with misunderstandings. Please be aware that the prices quoted are subject to change in response to market conditions, tax regulations, or currency fluctuations, and such changes may occur without prior notice.

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Pricing and Inclusion Errors

While we make every effort to ensure the accuracy of our pricing and package inclusions within our quotes, errors can occasionally occur due to human oversight or technical glitches. If a pricing or inclusion error is discovered after the booking has been confirmed by the Customer, we will notify you of the mistake within 7 days of the booking or as soon as reasonably possible, and will make reasonable efforts to rectify the situation in a fair and mutually agreeable manner. If you are made aware of a pricing or inclusion change before your travel dates and choose not to accept the updated price, we reserve the right to cancel the booking. In such cases, we will do our best to offer the option to amend your booking to an alternative holiday at the correct price. We are committed to providing transparent communication and fair solutions to ensure your travel experience is as seamless as possible. 

 

By confirming your booking with Amazing Escapes you acknowledge and agree to these terms and conditions, including the responsibility to review and report any discrepancies within the specified timeframe.

Payment Methods

Payments to us may be made to us via the following methods:

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• Bank Transfer: Bank transfer payments can be made in Great British Pounds (GBP), United States Dollars (USD), or Euros (EUR). Please let us know your preferred currency and we will provide you with the respective bank account details at the time of booking. Please allow 4 - 7 working days processing time. Any bank related charges and currency exchange fees must be borne by the customer. Reservations will only be processed upon receiving the cleared funds. 

• Card payment via our secure payment link. Cards accepted are American Express (except India), China UnionPay (CUP), Discover & Diners, Japan Credit Bureau (JCB), Mastercard and Visa: Your payment will be verified immediately. 

• Amazing Escapes does not accept cash payments or cash deposits to our bank account under any circumstances in compliance with the United Kingdom's anti-money laundering regulations.

• We may require additional identification for large payments to comply with anti-money laundering regulations.

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Currency exchange rate fluctuations

Rooms are purchased by us in United States Dollars (USD) from our suppliers. Where applicable, all quotations will therefore be provided to you using the exchange rate for that day. Please note that currency exchange rate fluctuations may subsequently affect the final price of your booking and we reserve the right to adjust prices accordingly. 

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BOOKING AMENDMENTS 

Amendments by the Customer

​Any request to amend a booking must be made by the lead Customer, or one of the confirmed travelling party, in writing to us. Requests for amendments cannot be guaranteed and will be reviewed on a case to case basis. If at any time prior to the departure date you wish to request changes to your booking, such as the duration, the dates, number of guests travelling, the room category, the means of transfer, or any other detail of the reservation, we will endeavour to facilitate your request, subject to availability and acceptance with the suppliers. Any additional charges arising as a result of the amendments will be clearly advised to you, for which you will have the right to accept or decline. If you accept, all charges must be paid to Amazing Escapes immediately. Only when the cleared payment has been received, we will confirm the changes with the supplier. In the event that you decline the new price, you may opt not to make changes and leave the booking as it is, or cancel the booking in its entirety. In the event of cancellation, the corresponding cancellation policy will apply. 

 

Bookings cannot be transferred to any other person (name change), and any request to change the identity of a traveller shall be considered a cancellation of the reservation and the corresponding cancellation policy will apply. 

 

Extensions of Stay During the Trip

​Should you wish to extend your stay while you are on holiday, we would be happy to arrange this for you subject to the room(s) being available at the resort. We will advise you of the cost to extend which will need to be paid immediately to confirm the extension, should you wish to proceed. Please note that an extension of stay does not guarantee the same room, and a move may be required. We will advise you of this at the time. 

 

In case of shortened length of stay, the cancellation policy will apply for the cancelled nights.

 

Amendments by the Company

In the unlikely event that any of the agreed services cannot be fulfilled such as lack of availability at the time of booking or overbooking by the supplier, we will provide a full refund if a suitable alternative cannot be secured and agreed upon. For any other reason out of our control, or force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, compulsory quarantines, or other similar force majeure event, we reserve the right to make reasonable changes to the itinerary, but shall endeavour where possible to arrange for the provision of a comparable alternative service. We will inform you as soon as possible and any additional expense resulting from such changes shall be payable by you and any resulting savings will be refunded by us to you in line with the suppliers policy. Should you not wish to accept the alternative option that we propose, you may request to cancel your booking with us. Acceptance or rejection must be made to us in writing in order for us to proceed accordingly. We will always do our best to work with the supplier to ensure minimal disruption to your booking. Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service, and will be reviewed on a case-by-case basis in line with the respective supplier's policy.

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CANCELLATIONS 

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Cancellation Prior to Departure by the Customer
The cancelation policy for your booking depends on the resort and season that you are travelling, and will be clearly communicated to you at the time of proposal, and during the booking process, before you agree to confirm your booking. 

You may request to cancel your reservation, in writing, at any time before the cancellation period, subject to a cancellation processing fee (to compensate for the consultation, preparation and arrangements made for the booking) of GBP 200 per room, and which will be specified at the time of booking.

​If you cancel your booking within the cancelation period, you will be subject to the applicable cancelation charges imposed by the supplier (i.e. the resort), and the cancellation processing fee. The cancellation period varies according to the respective supplier, which will be stated in the confirmation letter.

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You will be notified of the amount of the cancellation fee payable upon receipt of your request to cancel the reservation. Should the deposit which you have paid be insufficient to meet the cancellation fee, you must settle the shortfall within 7 days of such notification.

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Cancellation During the Trip by the Customer
Once the trip has been finalised, no-shows and the voluntary non-use by the customer of any of the paid services will not entitle you to any refund. Cancellations made by the Customer for any component during the trip, or a reduction in the duration of stay, will be non refundable. In the event that there are any outstanding payments remaining for the original confirmed booking, the Customer will be obliged to pay the pending payments. 

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​Cancellation by the Company

​Amazing Escapes serves as an intermediary to engage the services of third party service providers and suppliers in respect of your confirmed booking. Even after full payment for your holiday has been made, all arrangements are still subject to final confirmation by the relevant third party supplier. If, due to any unforeseen circumstances, any component of your holiday cannot be finalised, needs to be changed by us or your reservation has to be cancelled, we may, but shall not be obliged to, recommend alternative options to a similar alternative. Please note that additional charges may apply for such alternatives and you will be advised accordingly of all such charges before having to make any decision. 

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Amazing Escapes reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. 

 

Refund Payment Method

​Refunds will be made via the same method as paid, i.e. by bank transfer, or credit/debit card. The time for the refund to be realised in your account depends on the method of payment and will be advised at the time of request. Any associated transaction fees and shortfalls in currency exchange rates must be borne by the Customer and are not refundable. 

 

RIGHTS AND OBLIGATIONS OF BOTH PARTIES AFTER STARTING THE TRIP

In the event that any incident or complaint should arise during the holiday relating to the facilities and services directly booked by Amazing Escapes (excluding activities and experiences you have booked directly at the resort, such as excursions, diving, spa experiences, dining, and so on), the Customer must immediately inform the provider of the services, such as the resort, to notify them of the issue and seek a resolution. You must inform Amazing Escapes of the incident or complaint in writing, and the actions you have taken with the service provider up until this point. After receiving the communication, Amazing Escapes will work with the supplier to offer an appropriate solution that allows the continuation of the trip. 

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The Customer is obliged to take adequate and reasonable measures to try to reduce the damages that may arise from the nature of any incident or complaint, so as to avoid any consequential knock on effects that could have otherwise been avoided. Any costs of damages that derive from not having adopted the aforementioned measures will be borne by the Customer. There will be no duty to assist when any defects produced are exclusively attributable to intentional or negligent conduct of the Customer.

​GENERAL INFORMATION

​Passport, Travel Documents and Entry Requirements
Each traveller is responsible for ensuring that his or her passport is valid for the applicable duration, as set by the Maldives Immigration, from the expected date of departure from the destination. Each traveller is also responsible for ensuring that his or her name as provided to Amazing Escapes at the time of booking matches the name in his or her passport or travel document. It is the Customers responsibility to ensure that they are legally, physically and medically fit and permitted to travel, and to check the entry and Custom requirements of the destination they are travelling to at the time and ensure that they are in possession of, but not limited to, all necessary visas, permits, health certificates, vaccinations, and/or other documents or approvals which may be required by the applicable government authorities of the country they are travelling to, including proof of return international flight out of the country. ​​Minors under the age of 18 travelling without the accompaniment of their parents, must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority.

Amazing Escapes will not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the holiday, should any traveller be refused entry, or deported, by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.

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Animals and pets are not allowed in the Maldives.

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Insurance

Travel insurance is strongly recommended. You should be fully insured for your holiday and make sure that all the activities which you intend to carry out (such as, but not limited to, diving, snorkelling, sports, watersports, etc) are covered under such insurance, protecting you against unforeseen circumstances that could otherwise spoil your travels. Cover should also include medical expenses and repatriation in the event of accident or illness. In addition, we strongly recommend that you have cover for, but not limited to, the loss, damage or theft of personal belongings, baggage loss, flight delays, medical emergencies, personal liability, overseas legal expenses, cancellation, supplier or travel agent insolvency, and so on. We shall not be held responsible, under any circumstances, for any such incidents throughout the duration of the holiday.

 

 Arrival Information 

When you arrive in the Maldives, the respective resort's dedicated airport representatives will welcome you at the arrival terminal, after you have cleared customs and collected your luggage. They can be identified by the resort’s sign board. The representative will then guide you to the transfer and assist you with any seaplane or domestic flight check-in, if applicable. 

 

Departure Information

Typically, guests are required to be at the airport at least 3 hours prior to any international flight departure. All transfer schedules are finalised 24 hours in advance by the resort, and guests will be informed of their subsequent transfer information by the resort the evening prior to the departure date. 

 

Transfers

Transfer methods vary between resorts in the Maldives, depending on their location and accessibility. The three options include boat (speedboat or yacht), seaplane, or domestic flight. We will advise you of the relevant transfer options available at your chosen resort within your proposal and confirmation letter. It is essential that we receive your international arrival and departure flight information to share with the resort in order to schedule your transfers. Failure to share this information with us promptly (no less than 14 days prior to arrival to the resort) may result in a long delay or unavailability of a transfer. 

 

Typically, ‘shared’ airport transfers are included as standard within any resort stay, unless specifically requested otherwise. A shared transfer means that it is combined with other guests arriving / departing at the same or similar time, therefore you may not be transferred immediately and will be required to wait until all passengers have been received. Alternatively, you may upgrade to a private transfer, where available, which will ensure that the vessel is dedicated for you and your travelling party only and hence is a more comfortable and efficient option. 

 

Seaplane Transfers 

Seaplane transfers are operated by third party service providers and only operate during daylight hours (typically between 06:00 to 16:00). The latest international flight arrival at Malé airport for a guaranteed seaplane transfers is before 15:00 Malé time. The earliest guaranteed international departure is at 09:15. If your international flight scheduled time is outside of these hours, a pre or post night may be required at the airport or nearby hotel at your own cost. The seaplane operator will do its best to ensure that passengers depart less than two hours after checking in at the seaplane terminal, but this is never guaranteed and is subject to the respective daily flight operation and weather conditions.

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All passengers receive 20kgs of free checked-in baggage and 5kgs of hand luggage. Excess baggage fees may be charged by the operator at the check-in counter. The seaplane will carry baggage subject to the maximum load authorized by the carrier, and hence the carrier cannot guarantee that the baggage will be on the same flight as the passenger and in such case will be sent on a later flight. Maximum payload (passengers and baggage) is limited as per regulations and aircraft weight. The seaplane operator reserves the right to refuse any out-sized items or baggage as well as restricted articles or dangerous goods, providing the information regarding transporting such goods is prohibited by law. We cannot accept any responsibility for delays or missed flights for any reason, and all associated rebooking charges must be borne by the customer. 

 

Domestic Flight Transfers

Domestic flights run on specific schedules to different regional airports in Maldives. If your resort is reachable by domestic flight, a seat will be booked for you and your travelling party in accordance with your international flight. It's important to note that a connecting speedboat transfer will be required to/from the resort to the domestic airport, and we will inform you of this information at the time of proposal and confirmation. Domestic flight waiting times may vary from a minimum of one hour to a maximum of four hours, subject to the respective daily flight operation and weather conditions. All passengers generally receive 20kgs of free checked-in baggage and 5kgs of hand luggage. Excess baggage fees may be charged by the operator at the check-in counter. We cannot accept any responsibility for delayed or missed flights for any reason, and all associated rebooking charges must be borne by the customer. In situation where there is no connection available between International Flights and Domestic flight, guests may be required to stay at the airport or nearby hotel at your own cost.

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Weather

The Maldives enjoys a year round tropical climate, with two monsoon seasons - the wet south-west monsoon from around April to November, and the dry north-east monsoon season from December to March, however the weather can be unpredictable. We cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions. Seaplane transfer operations are dependent on clear flying conditions, and on rare occasions the seaplanes can be grounded due to bad weather which can result in transfers being delayed, or even cancelled. In adverse weather, boat transfers may also be delayed, or scheduled to depart much earlier. Any additional costs for new international flight tickets (due to missed connections) or additional nights accommodation in the resort (or another resort should this be necessary) will need to be covered by the Customer, as weather is beyond the control of the transfer operators and resorts. Refunds for any lost nights is at the discretion of the individual resorts and is never guaranteed. We strongly recommend that you have adequate travel insurance that will cover such unexpected circumstances.

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Island Formation and Environmental Occurrences

Please be aware that the Maldives is a natural paradise with unique island formations and environmental conditions. Several factors inherent to island ecosystems and general upkeep may affect your experience. These include:

 

• Bedrock: Natural bedrock (rock-like) formations may be visible around some parts of the island and are an integral part of the island's structure.

• Beach Erosion: Erosion is a natural process that affects the shape of an island. Sand distribution and beach size may change due to seasonal sand shifting and erosion. To counteract this, some resorts may use sand barges to pump sand back into sparse areas. Variations in the softness and coarseness of sand may also occur.​

• Wave Breaker Sea Walls (Groynes): Man-made wave breaker walls may be present around the island in the sea and serve as essential erosion prevention measures to maintain the island's structure and support its preservation.​

• Seagrass: Natural seagrass meadows can be found in various locations around the Maldives and plays a crucial role in the island’s ecosystem. It helps prevent beach erosion, provides a nursery ground for numerous fish species, and serves as food for turtles.​

• House Reef Health: The condition of house reefs can be influenced by environmental factors such as El Niño, which causes rising sea temperatures. This may impact the health of the corals and marine life and is subject to change at any time.​

• Rocks and Coral Fragments: Rocks and coral fragments may be present in the shallow lagoons and seabed around the island, and are a natural occurrence.

• Visibility of Surrounding Islands: Local residential, industrial, and resort islands in the surrounding areas may be visible from your resort island. Unobstructed views cannot be guaranteed.​

• Transport Noise: Due to the Maldives' unique geography, you may hear the sound of aircraft or boats, as these are common modes of transport to and from the islands.

• Local Wildlife and Creatures: In tropical destinations, particularly at beach resorts, the presence of insects in guest areas and sightings of wildlife and animals such as birds, bats, rabbits, cats, lizards, and other creatures around the hotel grounds are possible. While every effort is made to minimise the presence of creatures that may be considered pests, such sightings should not be viewed as a reflection of cleanliness.

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These factors contribute, and are not limited, to the coexistence of the natural and developed environment of the Maldives.

 

Island Time

Malé time is GMT+5. Some resorts opt to operate 1 or 2 hours ahead of Malé time, which varies between resorts.  

 

Minimum Length of Stay

A minimum length of stay may be required at some resorts, and where applicable these will be advised at time of booking.

 

Check-In and Check-Out

As a general rule, the standard time for check-in at resorts is 14:00 and check-out time is at 12:00 noon, however this may vary from resort to resort and we will advise the applicable information within your proposal and confirmation letter. Should you wish to guarantee early check-in or late checkout, you will need to reserve the room for a pre or post night at the time of booking, subject to availability and charged at the regular nightly rate. 

 

Room Occupancy and Bedding

Nightly room rates are usually based on two adults sharing (sometimes more for larger room categories) and are subject to the maximum permitted occupancy and the resort's respective bedding policy. Any additional guests booked in the same room will be subject to the applicable supplementary charges. 

 

Twin bedded rooms are on a request basis and subject to availability by the resort. If a twin bedded room is not available, you may have the option to add an extra ‘roll-away’ bed to the existing double bed configuration. 

 

Similarly, for triple-share rooms, the third bed is likely to be a ‘roll-away’ or sofa bed, and cannot be expected to be the same size as a regular single sized bed. For greater occupancies sharing a room, it may be required to use the existing bedding, for example children sharing the same bed as the parents. It is important to consider that more guests in a room will result in less space and comfort and is advisable to consider booking an additional room instead. 

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Room Configuration

Some room categories may be attached to neighbouring rooms or located in a larger block, which could result in potential noise or shared walls with other guests.

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Room Moves

From time to time, it may be required to change rooms during your stay, even in the same category. This could be for a number of reasons, such as availability restrictions, unforeseen maintenance issues, or due to operational demands at the resort. We will endeavour to prevent this, and will advise you as soon as possible if we are notified of this requirement by the resort. 

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Meals

Meal plans and package inclusions are generally effective from check-in to check-out, but are subject to the respective resort's policies, which may differ. Anything ordered or consumed outside of the effective period will be chargeable at the resort's menu price.

 

Breakfast is typically included as standard within all room rates. Other optional meal plans may be available depending on the resort, for example half board (breakfast and dinner, excluding beverages), full board (breakfast, lunch and dinner, excluding beverages), or all inclusive (breakfast, lunch, dinner, and inclusive of some beverages). Half board stays generally commence with dinner on the day of arrival at your resort, and terminate with breakfast. Full board or all inclusive stays generally commence with lunch on the day of arrival, and subsequently terminate with breakfast on the day of departure. No refunds for meals or inclusions not consumed can be given. If you have any special dietary requirements, please let us know at the time of booking so we can make the resort aware in good time. 

 

Regardless of the meal plan, dining will usually be subject to the resort's allocated restaurant for meals that are included within your package. If you choose to dine in an alternative restaurant that is not included with the meal plan package, this will be chargeable.  Similarly, all Inclusive plans will be subject to allocated restaurants and beverage menus, and does not necessarily mean that unlimited food and beverages are available 24-hours a day. Each resort operates a different policy and full details will be provided to you when making your booking.

 

It may be required to make an advanced reservation to book a table at some restaurants, particularly speciality venues that are always in high demand, and hence may not be available for walk in requests. Specific table locations cannot be reserved. 

Compulsory Supplements

During certain times of the year mandatory seasonal supplements may be applicable, such as Festive and Easter gala dinners and events. If your stay falls over these periods, we will inform you of any compulsory events/dinners, and the respective charges. Please note that if a resort introduces such supplements after your booking has been confirmed, we will notify you of any applicable additional charges as soon as possible.

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Resort Activities and Dining Reservations

Activities, experiences, and dining reservations at the resort are subject to availability, operational schedules, and, where applicable, weather conditions. Please note that these are subject to change at any time at the resort's discretion. Guests are encouraged to prebook their preferred experiences and dining reservations with the resort to avoid disappointment. We cannot be held responsible for any changes or unavailability during your stay. Please note that if any inclusions in your selected package or meal plan are not utilised during your stay, no refunds, exchanges, or substitutions will be provided.

 

Special Requests

It is the Customer’s responsibility to inform us of any special request that a traveller may have, such as special dietary requirements, room / bedding requests, etc. at the time of reservation. All requests are subject to availability, and we will not be responsible if any such request is not or cannot be fulfilled for any reason. The provision of any special request does not constitute a term of your contract with us.

 

Honeymoon and Anniversary Benefits

Please let us know if you will be celebrating your honeymoon or anniversary, and we will be pleased to share this with the resort you will be staying at. You may be entitled to receive some benefits depending on the resort, and we shall let you know this information at the time of proposal and confirmation as this differs from resort to resort. Please remember to take a copy of your wedding certificate to qualify for these (failure to do so will not entitle you to any applicable benefits). Typically, honeymoon benefits apply within 6 months of the wedding. Anniversary inclusions only apply if you’re celebrating your Silver (25th) or Golden (50th) wedding anniversary while on holiday. 

 

Travelling with Children 

All bookings require at least one adult of 18 years of age (at the time of scheduled departure date) to accompany the rest of the party throughout the duration of the holiday confirmed by us. Failure to comply with this may result in the supplier's refusal to accept the travelling party upon arrival, i.e. at the time of transfer to the resort, or at hotel check-in, etc. It is the absolute responsibility of the Customer to duly inform us of the exact age of the children accompanying the adults on the trip. 

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Individual resorts will exercise their own policy for children, such as qualifying ages (age on the day of check-in and check-out), rates/supplements, bedding, meals, general entitlements and any restrictions. We shall advise you of this at the time of proposal and confirmation. Some resorts may require parents / guardians to sign a disclaimer form on arrival to assume full responsibility when staying in over-water accommodation, or rooms that have a private pool.

 

​Pregnancy

It is the responsibility of travellers who are pregnant to ensure that they have a doctor’s certification that they are fit for travel. Notwithstanding any such doctor’s certificate, third party providers, such a seaplane, domestic airline, or speedboat transfer operators, have the sole discretion to refuse a pregnant traveller to board a flight or vessel, or to undertake certain activities deemed unsafe or unsuitable, and no refund shall be payable in such event. We will not be held liable for any limitation of access to facilities, activities or services as a result. 

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​Travellers with Special Needs

Please let us know before confirming a holiday with us if you require any assistance for a traveller with special needs. Not all resorts will be suitable, hence we will need to know the exact scope of ability / disability in order to review suitability with each respective resort. For example, ramps required, modified bathrooms, easy access points, transport assistance, and so on. Whilst we will endeavour to fulfil the required needs, this is strictly subject to the resort's written confirmation, and cannot otherwise be guaranteed. We will not be held liable for any limitation of access to facilities, activities or services as a result. 

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Pricing 

​All quotation prices (and availability) are subject to change until the time of confirmation, and payment received. The final price will be calculated based on the exchange rates, applicable offers, transportation rates, fuel cost, taxes, service charges, and government fees applicable at the time of confirmation. Please be advised that such fees and charges are subject to change at any time without prior notice and Amazing Escapes reserves the right to introduce these, even after a booking has been confirmed and payment received, if required and in accordance with law. If you refuse to accept these charges, we shall reserve the right to treat your reservation as cancelled and apply any applicable cancelation charges. 

 

Amazing Escapes reserves the right to correct any pricing or package inclusion errors on our website and promotional materials, without prior notice. 

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Promotional Pricing

From time to time, promotional offers and discounted rates may be available and will be applied to all proposals and quotations when the offers are applicable. To receive these offers, the booking must be confirmed and the respective deposit received within the applicable offer validity period. If you request to confirm your holiday once the offer has expired, we will provide you with a revised quotation applying the applicable rate with the expired offer removed. For avoidance of doubt, offers are only applicable according to their validity and terms and conditions at the time of booking. Should a new promotion become available after you have already booked your holiday, we regret that the offer is not applicable and cannot be applied to existing bookings. Offers are only applicable to new bookings and are not eligible where a prior booking has been cancelled, and rebooked under the same guest name in an attempt to qualify for the new offer.​

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Maintenance Work
Resorts in the Maldives are a 24 hour non-stop operation, and thus general daily upkeep and maintenance work is to be expected around the island and in guest areas. From time to time more significant refurbishment work may be necessary to maintain standards and we will endeavour to notify you of it as soon as possible, if a supplier brings this to our advanced attention. 

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Resort Drone Policy

Please note that in the interest of security and guest privacy most resorts enforce a strict no-drone policy.​

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Published Information 

​We endeavour to ensure that all content published on our website and any marketing communications material is correct at the time of publishing. Any external information which is provided such as links to third-party websites, or materials such as resort factsheets, activity and service price lists etc are provided in good faith, however we cannot guarantee the accuracy or completeness of this content and are therefore not responsible for any loss or damage from the use of this third-party material. Please note that facilities, services, their respective prices, maintenance, and general offerings at any resort or supplier may change from time to time. We will endeavour to let you know of any significant changes that may affect your holiday, as soon as we are notified by any supplier. Amazing Escapes assumes no liability or responsibility for any error or omissions, or any action you take as a result of the information contained on this website or published marketing materials. 

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Third-Party Suppliers and Service Providers

We incorporate and rely on the services of hotels/resorts, transport companies, ground handlers and other third party service providers for our holidays. These Terms and Conditions and all arrangements or bookings relating to your holiday with us are additionally subject, in every respect, to any terms and conditions that may be imposed by these third party service providers. Whilst we will endeavour to render reasonable assistance to our Customers wherever possible, we have no control over these third party service providers and shall not be liable, in any way, for any changes, acts, or omissions on the part of these service providers in connection with any holiday arrangements we facilitate on their behalf. 

 

Furthermore, we shall not be liable for any damages, injury, or losses suffered by our clients as a result of any products, services, or activities provided by third-party suppliers. This limitation of liability includes, but is not limited to, circumstances arising from force majeure events, acts of God, natural disasters, war or threat of war, civil strife, industrial disputes, terrorist activity, accidents, or failure of any mode of transportation or infrastructure. Clients are strongly encouraged to secure comprehensive travel insurance to protect themselves from unforeseen events or circumstances that may arise during their holiday. By booking with Amazing Escapes, clients acknowledge and agree that they assume full responsibility for obtaining and maintaining adequate insurance coverage for the duration of their trip.

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Please note that our responsibility to you is limited to facilitating bookings and arrangements with third-party service providers. We are not responsible for the performance or quality of services rendered by these providers, nor can we be held accountable for any dissatisfaction, injury, or damage resulting from their actions or omissions.

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Data Protection, Confidentiality and Privacy

Your personal data will be processed by staff members of Amazing Escapes in order to manage and furnish your quotation and booking requests. We will need to share yours and your travelling party’s personal information to third-party suppliers (such as, but not limited to, accommodation providers, transport companies, CIP and lounge agencies, ground handlers, and so on), whose services are part of the combined trip contracted by Amazing Escapes and making it possible to fulfil the agreed service. Unless otherwise notified, we will use your data to send you marketing communications and promotional material from time to time. If you would like to opt out of such communication, please let us know via hello@amazing-escapes.com.

 

Personal information that you provide when using our website and booking holidays will be treated in accordance with our Privacy Policy on our website. ​We will comply with all relevant obligations under the UK General Data Protection Regulation (UK GDPR) governing the collection, use, disclosure and care of your personal data in accordance with our privacy statement, a copy of which can be found at www.amazing-escapes.com/privacy-policy

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​Governing Law

These terms and conditions and any disputes arising from them shall be governed by the laws of England, United Kingdom, and you submit to the jurisdiction of the courts located in England, United Kingdom, for the resolution of any disputes.

 

Validity and Changes to Terms and Conditions

These Terms and Conditions form a binding agreement between you, (the Customer), and Amazing Escapes (the Company). We reserve the right to change these terms and conditions at any time. Any such updates shall take effect immediately upon publishing on our website, and you agree to accept and be bound by these revised terms. Should you have any questions, please contact hello@amazing-escapes.com​